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Global telehealth
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When to use it
This information is for educational purposes only. It is not medical advice. Always consult your doctor for appropriate examinations, treatment, testing and care recommendations.Products and services are subject to availability and may not be available in all jurisdictions. Terms and conditions may apply.The downloading and use of the Cigna Envoy® Mobile App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier anddata usage charges apply.The Apple logo is a trademark of Apple Inc., registered in the United States and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Global Insurance Company Limited, Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or through their affiliates and contracted companies. Cigna Healthcare web-based tools, such as Cigna Envoy®, are available for informational purposes only. Cigna Healthcare web tools are not a substitute for proper medicalcare provided by a physician. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. References to third-party organizations orcompanies, and/or their products, processes or services, do not constitute an endorsement or warranty thereof. The downloading and use of the Cigna Envoy App is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usagecharges apply. 953641b 06/25 © 2025 Cigna Healthcare. Some content provided under license. All rights reserved.
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When you don’t feel well, you want to get better fast. There are times when a visit to a doctor’s office is difficult to manage. Global telehealth provides convenient access to quality health care 24/7, available through Cigna Envoy®. Global telehealth gives you access to licensed doctors 24/7 around the world – by phone or video – for nonemergency health issues. Simply arrange a telephone or video consultation from Cigna Envoy or the Cigna Envoy app. Appointments are often scheduled for the same day.
Global telehealth1 makes it easy.
Get the care you need – anytime, anywhere
Products and services are subject to availability and may not be available in all jurisdictions. Terms and conditions may apply. Cigna Healthcare offers global telehealth in partnership with Teladoc. All doctors are licensed in the countries where they practice medicine and are fully qualified and trained to provide this service. The Apple logo is a trademark of Apple Inc., registered in the United States and other countries. App Store is a service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Global telehealth is provided by Teladoc, an independent company. Some countries prohibit or limit the usage of telehealth. Telehealth may not be available in all areas or jurisdictions. Terms and conditions may apply. Statistics represent data from the Teladoc Global Care on Demand Telehealth Report – Full Year 2024. Subject to change.
7,000+ board-certificed doctors globally2
Serviced in 10 different languages to date2
Serviced in 50 different specialties to date2
$0 out-of-pocket costs2
24/7/365 access2
Additional Information
This information is for educational purposes only. It is not medical advice. Always consult your doctor for appropriate examinations, treatment, testing and care recommendations.Products and services are subject to availability and may not be available in all jurisdictions. Terms and conditions may apply.The downloading and use of the Cigna Envoy® Mobile App is subject to the terms and conditions of the App and the online store from which it is downloaded. Standard mobile phone carrier anddata usage charges apply.The Apple logo is a trademark of Apple Inc., registered in the United States and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. Cigna Healthcare products and services are provided exclusively by or through operating subsidiaries of The Cigna Group, including Cigna Health and Life Insurance Company, Life Insurance Company of North America, Cigna Global Insurance Company Limited, Evernorth Care Solutions, Inc., Evernorth Behavioral Health, Inc., or through their affiliates and contracted companies. Cigna Healthcare web-based tools, such as Cigna Envoy®, are available for informational purposes only. Cigna Healthcare web tools are not a substitute for proper medicalcare provided by a physician. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law. References to third-party organizations orcompanies, and/or their products, processes or services, do not constitute an endorsement or warranty thereof. The downloading and use of the Cigna Envoy App is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usagecharges apply. 953641a 04/25 © 2025 Cigna Healthcare. Some content provided under license. All rights reserved.
* Not all prescription drugs are covered and prescriptions are not guaranteed to be written.
Whether you’re not feeling well, or you simply have a question about your treatment.
· Minor medical conditions such as fever, rash, pain and more – for adults and children
· Complex chronic condition support
Video:
Telephonic:
English and Spanish.
May include English, Spanish, French, German, Mandarin Chinese, Hindi, Arabic, Portuguese, Italian, Polish, Hungarian, Czech, Romanian, Dutch, Cantonese, Korean, Malay, Thai, Japanese, Bahasa and Vietnamese.
· Prescriptions for common health concerns, when medically necessary and permitted*
· Preparations for an upcoming consultation
· A medication plan and potential side effects
· What languages is this service available in?
Non-emergency care, right at your fingertips
Board-certified global telehealth providers are available whenever you need them for a wide variety of non-emergency care needs, including:
Feel better When necessary, a prescription will be sent to you to take to your local pharmacy.2
Speak with a provider Your initial global telehealth consultation will be with a general practitioner (GP) by phone or video.
Request an appointment To schedule an appointment with a provider anytime, almost anywhere, 24/7.
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Through this service, you have the opportunity to speak with licensed doctors around the world – by phone or video – to discuss your symptoms. You can schedule an appointment from anywhere in the world, 24 hours a day. Appointments are usually available within the same day.
How does it work?
If the GP feels that you should speak with a specialist, they will provide an open referral.
Easy to access, easy to use
The Cigna Envoy mobile app is free to our global customers and can be downloaded from the App Store® or Google Play™.4
Global telehealth1 is just a click away. You can access via The Cigna Envoy app via CignaEnvoy®
Cigna Envoy on the go3
Cigna Healthcare offers global telehealth in partnership with Teladoc. All doctors are licensed in the countries where they practice medicine and are fully qualified and trained to provide this service. Not all prescription drugs are covered and prescriptions are not guaranteed to be written. The downloading and use of the Cigna Envoy app is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Amazon, Appstore, and all related logos are trademarks of Amazon.com Inc. or its affiliates.
Here’s just one example:
Cigna Healthcare member Alice3 used global telehealth for advice from a provider about her symptoms. After speaking to a telehealth provider, Alice felt reassured and better informed about her symptoms. She also felt prepared with the steps she had to take in case her symptoms changed.
Global telehealth1 isn’t just easy to use; it’s also effective. To date, we have done 126,000+ consultations across all Cigna telehealth services.2
See what other Cigna Healthcare customers are saying.
Global telehealth in action
Name: Alice Age: 45 Location: Brazil
Global telehealth is provided by Teladoc, an independent company. Some countries prohibit or limit the usage of telehealth. Telehealth may not be available in all areas or jurisdictions. Terms and conditions may apply. Statistics represent data from the Teladoc Global Care on Demand Telehealth Report – Full Year 2024. Subject to change. Example used for illustrative purposes only. Based on an actual customer experience.
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I was able to manage my sore throat symptoms at home. I was also informed of the symptoms that would require seeing a doctor. The doctor was very professional and took my case seriously. I'm grateful for talking to them.
Global telehealth FAQ
Global telehealth doctors will listen to your specific concerns, ask the right questions and provide clear advice to you about the best steps to take. You will be able to share documents, images and files. They can also help you understand the local health care system and how to organize your next appointments. This enables you to make the most efficient use of your visit to your treating doctor. The global telehealth service is also connected to our Cigna Healthcare global case management team, who will be made available to you for further assistance when appropriate (with your consent, of course).
How can global telehealth help me?
Cigna Healthcare global customers have access to global telehealth through Teladoc, a global provider of health care services. Teladoc has been providing expert and primary care support to patients since 1999 and is comprised of a network of licensed doctors across the globe. All doctors are licensed in the countries where they practice medicine, and are fully qualified and trained to provide this service. They are a combination of family doctors and specialists, all of whom are experienced in the delivery of primary care.
Who is providing the global telehealth services?
Yes. If the doctor has enough medical information on your case (and when legally available), then a prescription or treatment recommendation can be provided. Doctors may issue prescriptions for medicines when, in their professional judgment, it is safe, appropriate and they are licensed and authorized to do so. Should you receive a prescription, you will need to bring it to a local pharmacy to be filled. There may be times when a telehealth doctor may not be able to provide a prescription,1 or feels that an in-person consultation is needed to obtain a prescription.
Can I discuss medications or get a prescription?*
* There are instances where a prescription may not be issued, including, but not limited to, chronic patients that are monitored regularly, unlicensed medications or not FDA-approved treatments, narcotic medications, sleeping tablets, sedatives, hypnotics or benzodiazepines, barbituates, specialist only medication. Not all medications may be covered under your employer’s medical plan. See your plan documents for costs and details of coverage.
Telehealth is offered in multiple languages, which may include English, Arabic, Cantonese, French, German, Hindi, Hungarian, Japanese, Korean, Malay, Mandarin, Polish, Portuguese, Spanish and Thai. Video consultations are only available in English and Spanish.
What languages are supported by telehealth doctors?
Telehealth provides access to clinical guidance from doctors by phone or video. You may: • Access a trusted doctor, including specialists, for a medical consultation • Discuss medical symptoms such as a fever, rash or aches and pain • Reach a working diagnosis if enough medical information is available • Discuss a medical report, test result or a treatment plan • Prepare for an upcoming consultation • Discuss a medication plan and potential side effects • Get support with navigating the local health care system
What services are provided through telehealth?
The telehealth service is meant for the diagnosis of nonemergency health issues. In case of an emergency, please dial the local emergency number from the country you are in and then contact your treating doctor.
What if there is an emergency?
Global telehealth doctors are available with no time constraints. We know that time is important when you aren’t feeling well. The length of consultations can vary but the typical consultation time can be anywhere up to 30 minutes.
What is the typical consultation time?
Appointments are typically scheduled for the same day. Careful consideration of your language preference and the current time zone are key factors in determining when an appointment can be scheduled.
What is the typical wait time to speak with a doctor?
The telehealth doctor is assigned based on date, time and language preference in your particular time zone. Most likely, it will be a different doctor than the one you consulted with during the initial session. However, the doctor you confer with will be able to review notes from your previous telehealth consultations. This provides consistency and helps you receive optimal care.
Do I have the option to speak with the same telehealth doctor for a follow-up consultation?
Yes. Doctors will be able to call you back to follow up on your care when they feel it is appropriate.
Do telehealth doctors place callbacks to patients to check their status?
After a video consultation, notes and any applicable prescription(s) by the telehealth doctor will be uploaded to your Cigna Envoy app, where they can be accessed and viewed. After telephone consultations, you will receive your details via email.
What communications (emails, text, etc.) can I expect to receive post consult?
Download today!
The Cigna Envoy mobile app is free to our global customers and can be downloaded from the App Store®, Google Play™.2
Cigna Envoy on the go1
The downloading and use of the Cigna Envoy app is subject to the terms and conditions of the app and the online store from which it is downloaded. Standard mobile phone carrier and data usage charges apply Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a registered service mark of Apple Inc. Android and Google Play are trademarks of Google Inc. Amazon, Appstore, and all related logos are trademarks of Amazon.com Inc. or its affiliates.
